RADIUS SYSTEMS

"One of the benefits to using Sigma DX is the fact that they are not just tech guys who have never worked in the Real World, they have worked in industry and therefore understand the challenges"
- Paul Olney, Commercial Director

Radius Systems are a manufacturer of Pipe and Fittings products for the Civil Engineering and Construction sectors.

  • Intuitiveness of the App

From a user perspective the app is simple to use and only requires a minimum amount of inputs to generate a personal and customised quote for our customers. The views make it easier to track your own work and keep it up to date on the road, it also makes it easy for everyone to use in the exact same way which is key when you have a multitude of different people using it all with different skill levels when it comes to technology.

  • Benefits of data captured in field and real-time access to the data by the office team

There are some real gems with this app when it comes to real time data capture as well as updates and inputs. One of the key requirements for Radius was the need to make changes to our pricing as the market changed which can be very spontaneous, it literally takes me 30 seconds to update my data and as soon as it is saved the external team see it from wherever they are so long as they have a data connection. A really useful feature that came out of the collaborative discussions was the ability to see what another person had quoted for the same project and also whether they had been successful in winning the business or not, this allows the team to get a feel of the market without losing any additional margin on the product if the history is there. This also helps with regards to National pricing as once one Sales manager has quoted a product for a named scheme this will come up for the rest of the team which will identify duplication and allow them to discuss strategy without competing against each other unknowingly.

  • Sigma DX approach to the problem / Understanding of the challenge / Quality of the proposed specification and digital solution

One of the benefits to using Sigma DX is the fact that they are not just tech guys who have never worked in the “real world”, they have worked in industry and therefore understand the challenges that present themselves in most sectors and apply their experience when offering a solution. This enhances the starting discussions as they offer scenarios that they have personally gone through and add them to the “what if” element of the discussions  which you will find gives you certain tools that you would not get from a less life experienced team. Once you have had a few meetings with Sigma DX you will start to see the fruits of your discussions in the form of some very detailed yet easy to digest designs. The process diagrams and colourful and flowy which make them enjoyable to read whilst still retaining a high standard of work.

Sigma DX’s interpretation of the brief was excellent, they understood the “must have’s” and at the same time offered  improved tools and views for some of the more fluid areas that we had less experience in. Allowing Sigma DX some artistic licence which in the opinion of Radius Systems is an integral part of building a quality product whilst sticking to the core elements of the brief has created a perfect blend and is far superior to what would have been built if we had not allowed and alterations.

  • Overall experience working with Sigma DX – Would you recommend Sigma DX Ltd

Having worked with many out sourced  specialists over the last 20 years, it is my l view that Sigma DX are up there with the best. Their personal approach and close knit discussions allow for a very professional and reliable experience. Equally their after care service is also first rate and they are quick to support should additional assistance be required.

Paul Olney

Commercial Director